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Road Service

Road Service

Breakdowns don’t wait for business hours, so our mobile crew is on call 24 / 7 within a 100-mile radius. Service vans carry jump packs, air compressors, common belts, hoses, sensors, and a full laptop-based diagnostic suite. We can change tires, patch airlines, replace alternators, and clear ECU fault codes right on the shoulder. If a fix isn’t possible roadside, we arrange towing to the nearest partner shop and pre-order parts to minimise downtime. Digital work orders and card readers let you sign and pay on the spot. Most rigs are rolling again in under two hours, saving the day — and the delivery schedule.

24/7 Dispatch

Live operators and GPS-tracked vans on call day or night.

Fully-Equipped Mobile Units

Welders, compressors, diagnostics and common parts on board.

100-Mile Service Radius

Rapid coverage from all three shops for faster ETAs.

Emergency Road Service for Heavy-Duty Fleets

Breakdowns don’t wait for business hours, and neither do we. Our mobile technicians bring the shop to the shoulder, handling most failures right where they happen so your loads keep moving and schedule penalties stay off your books.

What’s Included in Our Road Service?

Our fully equipped mobile crews resolve the most common roadside breakdowns right on the shoulder:

Computerised engine and ABS diagnostics curb-side

Tire swaps, wheel-end torque and inflation to spec

Jump starts, starter & alternator replacement

Air-line, glad-hand and brake-chamber repairs

On-site fuel delivery and priming for out-of-diesel events

Battery load testing and replacement (AGM & flooded)

Minor welding & exhaust patching with portable MIG setup

If on-scene fix isn’t possible, coordinated heavy tow to nearest shop

Why Choose Merx for Roadside Calls?

When a truck is stuck on the shoulder, minutes matter—our roadside program brings certified technicians, fully stocked vans, and real-time tracking together to deliver dependable fixes wherever the breakdown happens:

Computerised engine and ABS diagnostics curb-side

Tire swaps, wheel-end torque and inflation to spec

Air-line, glad-hand and brake-chamber repairs

On-site fuel delivery and priming for out-of-diesel events

Battery load testing and replacement (AGM & flooded)

Minor welding & exhaust patching with portable MIG setup

If on-scene fix isn’t possible, coordinated heavy tow to nearest shop

Other services

How do I schedule a service appointment?

Call our dispatch line or use the “Schedule Service” button on the site. A coordinator will confirm the best location or dispatch a mobile unit and email you a work-order within 15 minutes.

How do I schedule a service appointment?

Call our dispatch line or use the “Schedule Service” button on the site. A coordinator will confirm the best location or dispatch a mobile unit and email you a work-order within 15 minutes.

How do I schedule a service appointment?

Call our dispatch line or use the “Schedule Service” button on the site. A coordinator will confirm the best location or dispatch a mobile unit and email you a work-order within 15 minutes.

Do you offer 24/7 emergency assistance?

Do you offer 24/7 emergency assistance?

Do you offer 24/7 emergency assistance?

What is the typical turnaround time?

What is the typical turnaround time?

What is the typical turnaround time?

Will the repairs affect my OEM warranty?

Will the repairs affect my OEM warranty?

Will the repairs affect my OEM warranty?

What types of parts do you use?

What types of parts do you use?

What types of parts do you use?

What warranty do you provide on your work?

What warranty do you provide on your work?

What warranty do you provide on your work?

Which payment options are accepted?

Which payment options are accepted?

Which payment options are accepted?

Can you work on all makes and models?

Can you work on all makes and models?

Can you work on all makes and models?

How far does your mobile service travel?

How far does your mobile service travel?

How far does your mobile service travel?

Do you keep service records for DOT audits?

Do you keep service records for DOT audits?

Do you keep service records for DOT audits?